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| TRAVELLER's NOTES*: Though
this resort was almost at capacity when we were
there, no where was ever crowded and the rooms were
always quiet at night. We were there when a large
contingent came from France but we were in no way
offended by the extras they got as they paid extra
for these functions and the service at all the other
facilities around the resort remained the same. |
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We
always kept asking, where is everyone. The staff
at the hotel were always accommodating and everyone
was very helpful and very happy to help. The main
gardener will keep you for hours talking about the
plants, so beware as the sun time is a wasting.
If you are traveling with a tour operator, go to their
information briefing session, in all my travels I found
it to be the most informative I had ever attended.
The first day when we went to book our excursion the
first thing Lorraine asked us is if we were happy with
our accommodations and had all our information right
at hand. We had travelled with family and they had
a concern which she immediately took care of and actually
followed up. She is a great, busy lady but you will
always see her around and she is very approachable
and extremely nice.
The first evening at the resort my husband met Agnes,
the hotel manager. At first I thought, I want her job.
The actually, as our week progressed and I saw the long
hours she puts in and how involved she is from morning
to night with the running of the hotel as well as over
seeing set ups for special events, then at night she still
has her Walkie Talkie with her, I thought maybe not. I
am quite content with my nine to five. I hope you read
this Agnes because we had a wonderful time of our life.
We will be back next year for two weeks. Maybe before
next year. We have already recommended it to several people
a couple have already booked and will be there in two
weeks. The resort is magical and we loved our too short
one week visit. The staff and the resort are definitely
5 star plus. Cubans are very friendly and go above and
beyond to make your vacation comfortable.
To end I must say I will go back in a Heartbeat, anyone
going, please pack me in your suitcase. I never wanted
to visit Cuba, this was my second year to Santa Clara
and I plan to go there at least once a year. I love
the people and I love their island. It’s Paradise
not to be missed. So as the ad goes... Cuba Si.
UPDATE: We have returned to Santa Clara for third
year in a row from Jan. 23 to Feb. 6, 2009, and
our 4th trip in August 2009. See latest reviews below.
>> Click here to read
Jan./Feb. 2009 Review
>> Click here to read NEW August 2009 Review
Beautiful
Main Lobby |
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